Position: Product Specialist

Manager: Director of Technical Services

Department: Professional Services

Quadrant Software prides itself in its diverse working environment, and in fostering a creative and dynamic company culture. As a global company with over 3,500 customers in virtually every industry and of all sizes, our rapid growth now requires us to increase our ranks with extremely qualified people. By joining our team you will be in the leading edge of technology and enjoy all the benefits of working for a fast-paced, high-growth company.

The ideal candidate will have a minimum of two (2) years experience with software implementation projects and be familiar with basic IT components such as servers, operating systems, hardware and software. Applicants with working knowledge of IBM System i platform (iSeries; AS/400) are highly desirable.  

The Product Specialist is one of our leading software implementation consultants, taking care of all aspects related to configuring and implementing our solutions at customer sites. In this role you will be responsible for:

• Project management and requirements specification
• Meet with customers and prospects (on the phone and in person) to determine project requirements and limitations including system, user and program needs.
• Evaluate requests for new or modified computer programs to determine feasibility and time required.
• Analyze requirements and create project plan outlining tasks to be carried out, duration estimates, schedule and deadlines.
• Manage the implementation project and create status reports.
• Implementation and follow-up on product installations
• On-site and phone installation and configuration of our software and ensure complete customer satisfaction
• Follow-up on product installations and schedule review meetings when necessary
• Create and update installation documentation, issues, and pending activities
• Training and customer service
• Perform in-house, on-site and on-line training for customers on all Quadrant Software products.
• Provide in-house training to new employees and other in-house staff.
• Provide back-up to the Technical Support department when needed.

Knowledge, Skills and Abilities:

• Proven experience with technology projects, in special software implementation projects
• Excellent communication and interpersonal skills
• Minimum of 2 years of software implementation, development or requirements specifications experience
• Strong analytical and problem solving abilities
• Proven ability of creating concise and comprehensive project documentation, correspondence with customers and team members, presentation charts, and excellent presentation and speaking skills
• Ability to work independently in a fast-paced, complex technical environment
• Excellent negotiation and issue resolution skills
• Strong understanding of system development life cycle such as Planning, Analysis, Design, Testing and Implementation
• Prioritizes assignments, balance multiple projects and ensure schedules are maintained
• Proven experience in requirements gathering of all sized projects
• Seeks challenge and thrives on meeting deadlines with quality and efficiency

Qualifications:  Experience/Education

• Experience with software implementation projects
• Working knowledge of IBM System i (iSeries; AS/400) platform is a plus
• B.S. in Management Information Systems (MIS) or related field required
• Travel 40 – 50%

A career at Quadrant Software will offer you challenging assignments, learning opportunities, competitive pay and a very generous benefits package that includes health, dental, short and long-term disability, PTO, volunteer day, and 401(k).

About Quadrant Software:
Established in 1990, Quadrant Software is the leading provider of Paperless Process Management (PPM) solutions for the System i (iSeries AS/400) and Windows enterprise. Our success can be attributed to the quality and reliability of our software products and the technical expertise of our employees. We provide superior customer service, focus on quality and excellence in everything, and commit ourselves 100% to our responsibilities as an employer and corporate citizen. Quadrant Software prides itself in its diverse working environment, and in fostering a creative and dynamic company culture.

E-Mail your resume:
recruit@quadrantsoftware.com

Fax:
(508)-339-8380

Mail:
Quadrant Software
Human Resources Department
P.O. Box 200
Mansfield, MA 02048

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