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home > customer center > upgrades > faq

Frequently Asked Questions

What licensed programs do I need? How many licenses of each do I need?

FastFax/Plus (twinax) 5769XY1
AS/400 Client Access Family (individual licenses do not apply) (V4R1 & Above)
5763XB1
Client Access/400 for DOS with Extended Memory (1 license per processor) (V4R1 & Above)
FastFax/Plus (asynch) NONE
 
FastFax/Blue 5798TBY Feature 5050 - IBM Facsimile Support for AS/400 (V4R2 & Above)
5798TBY Feature 2924 - IBM Facsimile Support for AS/400 (V4R2 & Above)
5798TAY
Feature 5050 - IBM Facsimile Support for OS/400 (V3R6 – V4R1)
5798TAY
Feature 2924 - IBM Facsimile Support for OS/400 (V3R6 – V4R1)
FastFax/Enterprise
5769XW1 AS/400 Client Access Family for Windows (individual licenses do not apply) (V4R1 & Above)
5763XD1 AS/400 Client Access for Windows 95/NT (1 license per processor) (V4R1 & Above)

What IBM PTF's do I need?
There are currently no known PTF's for OS/400 V4R2 and above.

What FastFax PTF's do I need?
FastFax/LAN is currently shipping version 4.7.4
FastFax/Ultra is currently shipping version 4.7.4
FastFax/Enterprise is currently shipping version 4.7.4
We suggest customers at a FastFax/Plus upgrade.
We suggest customers at a FastFax/LAN release less than 4.0 upgrade.

We are upgrading both our OS/400 as well as our AS/400. Do we need to convert the FastFax programs from CISC to RISC?
No, our update handles the conversion.

Your software is conditioned by a security code. Do we need a new security code when upgrading our AS/400?
Yes, the new security code is based on the AS/400 processor rather than the AS/400 model. You need to speak with your account manager regarding a new security code.

We are using FastFax/Blue. What do we need to upgrade?
We highly suggest you contact IBM and order the latest version of Facsimile Support/400 with the latest cumulative PTF's. Please check www.quadrantsoftware.com/customer/tech.htm for the latest IBM PTF's for Facsimile Support.

How long does the upgrade program run?
The update can take from 15 minutes to 2 hours depending on the size of your AS/400 and the size of the files within the FastFax system. We also suggest you backup the FastFax library before updating.

Have we tested V4Rx?
We have customers running V3R1 through V4R5.

Is there a fee required to upgrade?
Upgrading to a new AS/400 or changing from CISC to RISC require additional fees. Please contact your sales person for more details.