FRESCHE Quadrant Software BCD Software SoftBase NetLert
Skip to content
Modernization, FoIP and Document Output Management Solutions for IBM i

Fastfax (180)

How do I change my user profile to allow another user to send faxes using my resources?

You can modify any FastFax profile to allow that profile user to send documents for specific user(s) or all users. From a command line enter FFXMAIN and…

View category→

QuadraConnector (11)

Does the migration to QuadraConnector from the Email Gateway require a different security code?

QuadraDocV utilizes the SMTP Gateway bit in the security code, so a conversion from NOTES or EXCHANGE will require a new security code, just like it previously did when a…

View category→

Formtastic (49)

In formtastic can you duplex?

yes the printer needs to support duplexing. Then on the merge you need to specify Duplex mode . . . . . . . . *YES or…

View category→

Automerge (8)

Automerge is not picking up the file from the outq.

Verify that the subsystem is started (Wrksbsjob Ftastic), and verify that the automerge is started (option 9 off forms menu.)

View category→

copies (1)

Within a form merge, is there a way to override the pre-set number of copies created for a user with a customized number of copies? One time the user may want 1 copy and another time the user may want 3 copies.

Yes. Use the MRGFRMSPL (Merge Form with Spool File) command in a CL program. From there, pass the number of copies in and load a variable that is to be…

View category→

Email (29)

Can I include a CC (carbon copy) recipient when sending outbound emails from the iSeries?

No. You cannot include a carbon copy to an email recipient from the iSeries.

View category→

General (10)

Do you have steps for moving Formtastic to a new iSeries?

Go to an iSeries command line and
type strpdm.
Fake opt 3., Work with Members.
File is ffxinfo, library fastfax, member MOVFOCPU
Take an option 6 on print the text file.

View category→

Graphic (1)

I’ve created an automerge but the form is not merging with the spool file.

On the automerge, change the value for Force Overlay Download from NO to YES. We default the automerge to NO.

View category→

Tax Pack (1)

How do I upgrade to the latest Formtastic Tax-Pack version?

To upgrade to the latest version of Formtastic's Tax-Pack, please contact Quadrant Software technical support through our Customer Care Center here:

View category→

Multifunction Printers (1)

Does FastFax support Xerox and HP multifunction printers (MFPs)?

Yes, Xerox and HP MFP integration is supported by FastFax. For more information, contact Quadrant Software technical support:

View category→

Outbound Fax Messages (7)

On the outbound fax history I am getting the following error:02/23/2007 09:15:40 CREATE-ERROR ABC Tester Number of pages in this entry exceeds your maximum pages you can transmit.

Make note of the User Profile (example, user is ABC Tester) and number of pages on the fax.
Go the FFXMAIN menu option 2. Work with FastFax profiles and…

View category→

QuadraDocV (7)

How is QuadraConnector configured?

Microsoft Internet Information Services (IIS) manager is an integral part of configuring QuadraConnector. As such, IIS virtual servers are configured for each email server domain and IP. QuadraConnector is then…

View category→

Profiles (10)

Where do you update the company name in FastFax?

Go to the Fastfax Main Menu, take opt 2, Fastfax user profiles. Then take a 2 on Company, update the company name. Afterwards, go to the Comfiguration Menu, and take…

View category→

Clients (14)

I’m trying to create a cover sheet on the Windows GUI and getting an error reading ‘unable to read from graphic definition file’. What does this mean?

FastFax is having a problem reading the CVR.VAR file. We will need to copy a new one from the CD. On the file sever, go into the FastFaxFFXCVR directory…

View category→

API (14)

Can I send two copies of a purchase order to the same vendor using FastFax API jobs?

Yes. Using API, you can send a fax to up to 999 recipients or up to 999 copies to the same recipient. To do this, add the recipient modifier…

View category→


Is it possible to automate faxing for PC documents?

If you purchased Development Tools, there is a module called LAN/API. Unlike API on the iSeries where you embed fax commands in the spool file, LAN/API looks…

View category→

Backups (2)

How do I change the amount of days a fax saves.

From the main menu FFXMAIN option 2 Fastfax User Profiles. Put a 2 on General Defaults.

Under values Outbound Fax defaults is the Default for save copy of fax.

View category→

General (39)

How can I turn off the job logs created for the user FFXSYS? We turned on logging to troubleshoot but no longer need it.

At an iSeries command line, type FFXTOOLS and hit ‘Enter’. Hit F8 at the warning window. Take option 17 and hit ‘Enter’. Logging is now turned off.

View category→

LPAR (1)

How can I have FastFax installed on 2 partitions of my iSeries so I can share the fax lines?

Each partition of your iSeries is just like having another iSeries. You will first need a licensed copy of FastFax and a security code for that partition. You…

View category→

Extractor (2)

How do I set up multiple recipients for my Extractor Templates?

From a command line type FFXCONFIG and [Enter]. Take Option #7 to work with Extractor templates. Take option #2 (Change) to change the template. In FastFax Extractor, tab over to…

View category→

Images (1)

I have loaded a licensed copy of Microsoft Office onto the FastFax processor and I will be faxing MS Word and Excel documents. How do I set the registry key values for “Image Conversions Supported”?

The registry key is used to identify document types to be faxed. FastFax uses the Microsoft software to render the image before faxing to create a sharper image. The…

View category→

Phonebooks (2)

I have FastFax/Enterprise along with several installed PC clients. From the PC client, I cannot see the iSeries *PUBLIC phonebook entries. All my recipient information is in the FastFax phonebooks and I need this to be available when faxing PC documents. Is there anyway this can be done?

FastFax synchronizes database information to all platforms (iSeries & file servers). Public phonebooks are the exception (personal and departmental books are synchronized, though). Public phonebooks are set up this way…

View category→

FFX Extractor (16)

How do I set up FastFax Extractor to omit putting a cover sheet on a specific template’s jobs?

From a command line type FFXCONFIG and [Enter]. Take Option #7 to work with templates. Take Option #2 (Change) on the template. Tab over to ‘Defaults’ and hit [Enter]. …

View category→

Security (6)

We are changing our Security Level on our Iseries to 50 will FastFax work with this level?

We currently do not support security level 50 for capturing –
FastFax will work with this security level but you will not be able to use the capture feature

View category→

Configuration (10)

What are the steps involved in moving our Fastfax software from one file server (Novell / Windows) to a new file server?

1. At an iSeries command line type FFXCONFIG and hit ‘Enter’. This brings you to the FastFax Configuration menu. Take option 1 for the FastFax system / environment defaults….

View category→

Version (3)

How do I determine what version of FastFax I’m running?

At an iSeries command line type FFXTOOLS (if prompted with a warning window hit F8) and take option 101. This shows the FastFax release level. On the GUI side, check…

View category→

FaxBar (3)

I set up a new user & now this user gets an ‘Error 75 – You are not authorized to use FastFax’ when trying to access WindowFax on the FaxBar.

Users need authorization to send faxes for themselves when using WindowFax. Access the user’s FastFax Profile under the General Defaults. In the ‘Send For Other Enrolled’ setting, verify that it…

View category→

Routing (1)

I’m using the SNDFAX command to send faxes, and these faxes have a routing code of OTH. I would like these to say USA. How do I make this change?

At an iSeries command line, type FFXTOOLS. If you’re prompted with a warning, then select F8. Take option 21 – Work with DTAFXS, FastFax defaults and overrides. Now…

View category→

Edocmail (5)

How long can the subject line be in an email?

The subject line is limited to 25 characters.

View category→

Graphic (1)

I modified an existing form / graphic / signature. Now, whenever I use the image, the fax goes into ERC status with an error reading ‘PCL to TIF conversion failed’.

When you modify an image, you must save it as a black & white file with the resolution set at 200 dpi. Also, if this image is a landscape-formatted document,…

View category→

Purge (9)

How can I tell if my purge is set up to run?

There are two places you should check: one for Processor and one for iSeries.
Go to FFXMAIN, Option 5 (Configuration menu), Option 1 (System defaults).
1. Processor purge. Put a…

View category→

Viewer (1)

I’m trying to view a fax from the iSeries. I’m receiving a message reading ‘Drive not mapped or Parameter/Image for the viewer does not exist’.

There are 2 ways to view a fax.
First is the text-only viewer. To use this method, you will need to go into the user’s iSeries profile within FastFax. …

View category→

Update (2)

I am spplying the 4.6.1 update and am getting a message that it is looking for the ‘Protective Storage Password’ and cannot move forward. How do I get this password?

To work around this issue, follow these steps:
1. Reset the protected storage ACLs. To do this:
a. Start Registry Editor (Regedt32.exe). …

View category→

Formatter (3)

We have a spool file that only prints data on the first half of the page on two separate pages. We would like to combine 2 half pages and put it on 1 Form Page. Is this possible using Formtastic?

Formtastic cannot move spool data from one page to another. We can only map spool data one page at a time to that form. However, FORMATTER (an optional…

View category→

Checks (5)

How do I get a check digit to print in the MICR line for the check number (Modular 9or MOD 9)?

In the CKNBR (check number) command there is an option to Calc Check Digit. This would need to be set to *YES on the AS/400 (or on the GUI it…

View category→

PDF Module (2)

We print forms in large quantities. Is there anyway to archive them? Can we put them into a PC format and offload it to an optical package?

Formtastic’s “PDF Module” will put a copy of a form merge (in PDF, TIF or PCL format) to a defined UNC path. This module has index settings for GAUSS,…

View category→

Merge (5)

How do you attach a Terms and Conditions form to an iSeries merged formtastic spoolfile that is being faxed thru FastFax?

On the merge you need to specify Duplex mode *YES then pass the Terms and Conditions form name for Back side form name. This will attach a Terms…

View category→

Printing (3)

When I merge a form, the form name appears on the bottom of the document. How can I remove that?

This is defined by the user profile. In Formtastic, you are not required to enroll all users. If a user is not enrolled, the *DEFAULT user is used….

View category→

FAX Command (1)

When using the FAX command on my form, how does Formtastic know when to break and create a new fax job?

When you define the FAX command and map a spool region for the fax number, recipient name, and/or company, Formtastic will break when that information changes. However, Formtastic…

View category→

Output Queues (1)

When I print invoice tags and specify new printers, I get an error that the output queue is not defined. What’s wrong?

In Formtastic, any output queue that receives a merged form must be defined in Formtastic. You define output queues using the Utilities Menu, Option #5 off the Main Menu…

View category→

Attachments (1)

I want to attach Terms and Conditions at the end of a merge and not to every page. How can this be done?

On the Forms menu, choose Option #6, ‘Work with Sets’. From there, define your form as the primary form and add the terms and conditions with form type =…

View category→

Labels (3)

I have the Formtastic Labels module and don’t see an option for an Auto Merge. How can I have my labels merge automatically?

Labels only merge with database files, so having an automerge is not practical. An auto merge activates every 60 seconds and it would merge the same information in…

View category→

Fonts (1)

Can I load a new font to a printer for use in Form merges?

Formtastic allows you to add new fonts to a printer but will not allow you to change any existing default fonts for that printer. From the Forms main menu,…

View category→

Printers (1)

When I’m working on a MICR check on the GUI side, I use a certain font and it looks good. When I merge and print, all the fonts are larger. Why?

When creating a document (Check, Form, or Label), you must first choose a printer model. This printer model defines the available font set. If the printer model you…

View category→

Bar Code (2)

How do I get a check digit to print in my barcode (bar code)?

Go into your barcode attributes and you will see that there is an option for ‘calculate check digit’. On the iSeries, it should be set to *YES. In the…

View category→