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Modernization, FoIP and Document Output Management Solutions for IBM i

API (14)

I need emailed spool files to be delivered as text attachments. How do I do this?

Using FastFax 4.5.1 and above, you can send email messages as .TXT attachments. If you’re using API, then there is a command, *ES, with a parameter of TXT (*ESTXT). This…

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Attachments (1)

I want to attach Terms and Conditions at the end of a merge and not to every page. How can this be done?

On the Forms menu, choose Option #6, ‘Work with Sets’. From there, define your form as the primary form and add the terms and conditions with form type =…

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Automerge (8)

Customer is getting F011018 error message when his automerge starts from his robot job after his ipl – He is able to start it manually fine.

The user that is starting the automerge jobs must have *SPLCLT authority on their As/400 user profile under special authority to start an automerge.
The customer can add *SPLCTL to the…

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Backups (2)

How do I change the amount of days a fax saves.

From the main menu FFXMAIN option 2 Fastfax User Profiles. Put a 2 on General Defaults.

Under values Outbound Fax defaults is the Default for save copy of fax.

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Bar Code (2)

How do I get a check digit to print in my barcode (bar code)?

Go into your barcode attributes and you will see that there is an option for ‘calculate check digit’. On the iSeries, it should be set to *YES. In the…

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Checks (5)

When merging MICR checks, the user gets an error, but when I do the merge it works fine. Am I missing something?

Anyone who submits the merge command, runs the menu option to merge, or starts the Auto Merge, must have the proper authority to access those spool files.

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Clients (14)

How do I put the FastFax processor offline using the Client software?

Click on the Fastfax Administration Icon.
Highlight Master or Slave (The one you want to put offline). Click on Edit and Select Offline or hit the F11 key. To put…

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Configuration (10)

Can I load my own virus software on the procesor?

If you are running FastFax version 4.5.0 or higher, we recommend that you install the virus software which you use in-house.

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copies (1)

Within a form merge, is there a way to override the pre-set number of copies created for a user with a customized number of copies? One time the user may want 1 copy and another time the user may want 3 copies.

Yes. Use the MRGFRMSPL (Merge Form with Spool File) command in a CL program. From there, pass the number of copies in and load a variable that is to be…

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Edocmail (5)

I’m using the eDocMail module & will be installing a new email server. Where do I reflect the name of the new SMTP Mail Server within FastFax?

On the FastFax Processor, you will need to click on the FFXRegistry icon on the Desktop (FastFax Tools with version 4.6.0 and higher). Now click on ‘Edit’. Scroll down…

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Email (29)

I’m trying to send an email from the iSeries and keep getting an error in the history that reads ‘Remote Recipient Failed’ and ‘Remote Mailbox not found / Mailbox unavailable’. What is causing this error?

This is caused by the email server when relaying restirctions are turned on. To fix this, the IP address of the processor needs to be added as an exception…

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Extractor (2)

How do I set up multiple recipients for my Extractor Templates?

From a command line type FFXCONFIG and [Enter]. Take Option #7 to work with Extractor templates. Take option #2 (Change) to change the template. In FastFax Extractor, tab over to…

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Fastfax (180)

What is the maximum number of recipients that can be associated with one spool file?

A maximum of 999 recipients can be associated with any fax job. If the entire spool file is the fax, then 999 recipients can be specified. …

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FAX Command (1)

When using the FAX command on my form, how does Formtastic know when to break and create a new fax job?

When you define the FAX command and map a spool region for the fax number, recipient name, and/or company, Formtastic will break when that information changes. However, Formtastic…

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FaxBar (3)

I set up a new user & now this user gets an ‘Error 75 – You are not authorized to use FastFax’ when trying to access WindowFax on the FaxBar.

Users need authorization to send faxes for themselves when using WindowFax. Access the user’s FastFax Profile under the General Defaults. In the ‘Send For Other Enrolled’ setting, verify that it…

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FFX Extractor (16)

My spool file is not being picked up from the output queue. What’s the problem?

The following has to be set up for a template to pick up a spooled file: (1) the status of the spooled file must be ‘RDY'; (2) the ‘Default time…

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Fonts (1)

Can I load a new font to a printer for use in Form merges?

Formtastic allows you to add new fonts to a printer but will not allow you to change any existing default fonts for that printer. From the Forms main menu,…

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Formatter (3)

We have a spool file that only prints data on the first half of the page on two separate pages. We would like to combine 2 half pages and put it on 1 Form Page. Is this possible using Formtastic?

Formtastic cannot move spool data from one page to another. We can only map spool data one page at a time to that form. However, FORMATTER (an optional…

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Formtastic (49)

I’ve created an automerge but the form is not merging with the spool file.

On the automerge, change the value for Force Overlay Download from NO to YES. We default the automerge to NO.

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General (39)

I am getting a message during my back ups that one of my data queues is damaged (FFXDTQATTN or FFXDTQHPT). How do I fix this?

At a command line, type FFXTOOLS and hit enter. F8 on the warning screen. If the problem data queue is the FFXDTQHPT dtaq, take option 31. If the problem data…

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Graphic (1)

I modified an existing form / graphic / signature. Now, whenever I use the image, the fax goes into ERC status with an error reading ‘PCL to TIF conversion failed’.

When you modify an image, you must save it as a black & white file with the resolution set at 200 dpi. Also, if this image is a landscape-formatted document,…

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Graphic (1)

I’ve created an automerge but the form is not merging with the spool file.

On the automerge, change the value for Force Overlay Download from NO to YES. We default the automerge to NO.

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Images (1)

I have loaded a licensed copy of Microsoft Office onto the FastFax processor and I will be faxing MS Word and Excel documents. How do I set the registry key values for “Image Conversions Supported”?

The registry key is used to identify document types to be faxed. FastFax uses the Microsoft software to render the image before faxing to create a sharper image. The…

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Labels (3)

I have the Formtastic Labels module and don’t see an option for an Auto Merge. How can I have my labels merge automatically?

Labels only merge with database files, so having an automerge is not practical. An auto merge activates every 60 seconds and it would merge the same information in…

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LAN API (2)

Is it possible to automate faxing for PC documents?

If you purchased Development Tools, there is a module called LAN/API. Unlike API on the iSeries where you embed fax commands in the spool file, LAN/API looks…

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LPAR (1)

How can I have FastFax installed on 2 partitions of my iSeries so I can share the fax lines?

Each partition of your iSeries is just like having another iSeries. You will first need a licensed copy of FastFax and a security code for that partition. You…

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Merge (5)

Is it possible to map data from both a spool file and a database file?

No. Forms can use spool files or database files, but not both.
You can print the different text by creating a condition according to the copy number and then…

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Multifunction Printers (1)

Does FastFax support Xerox and HP multifunction printers (MFPs)?

Yes, Xerox and HP MFP integration is supported by FastFax. For more information, contact Quadrant Software technical support: http://www.quadrantsoftware.com/services-support/customer-care-center/

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Output Queues (1)

When I print invoice tags and specify new printers, I get an error that the output queue is not defined. What’s wrong?

In Formtastic, any output queue that receives a merged form must be defined in Formtastic. You define output queues using the Utilities Menu, Option #5 off the Main Menu…

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PDF Module (2)

We print forms in large quantities. Is there anyway to archive them? Can we put them into a PC format and offload it to an optical package?

Formtastic’s “PDF Module” will put a copy of a form merge (in PDF, TIF or PCL format) to a defined UNC path. This module has index settings for GAUSS,…

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Phonebooks (2)

I have FastFax/Enterprise along with several installed PC clients. From the PC client, I cannot see the iSeries *PUBLIC phonebook entries. All my recipient information is in the FastFax phonebooks and I need this to be available when faxing PC documents. Is there anyway this can be done?

FastFax synchronizes database information to all platforms (iSeries & file servers). Public phonebooks are the exception (personal and departmental books are synchronized, though). Public phonebooks are set up this way…

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Printers (1)

When I’m working on a MICR check on the GUI side, I use a certain font and it looks good. When I merge and print, all the fonts are larger. Why?

When creating a document (Check, Form, or Label), you must first choose a printer model. This printer model defines the available font set. If the printer model you…

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Printing (3)

When I merge a form, the form name appears on the bottom of the document. How can I remove that?

This is defined by the user profile. In Formtastic, you are not required to enroll all users. If a user is not enrolled, the *DEFAULT user is used….

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Profiles (10)

How do I change the amount of pages a user can transmit?

FFXMAIN, option 2 Fastfax User Profile. Put a 2 on General Defaults. Under Maximum pages can transmit you can increase the amount of pages sent.

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Purge (9)

How can I tell if my purge is set up to run?

There are two places you should check: one for Processor and one for iSeries.
Go to FFXMAIN, Option 5 (Configuration menu), Option 1 (System defaults).
1. Processor purge. Put a…

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QuadraConnector (11)

Are there any differences in using QuadraConnector versus using one of the Quadrant legacy gateways?

The mail addresses need to be SMTP compliant, so in some cases the format of the email address has changed. 

For example:

In the legacy NOTES Gateway, the format of a mail…

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QuadraDocV (7)

Will I need new CDs? Will I have to install new software?

No, QuadraConnector comes prepackaged with QDV 5.5 and merely has to be “turned on” (some additional windows features must also be turned on).

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Routing (1)

I’m using the SNDFAX command to send faxes, and these faxes have a routing code of OTH. I would like these to say USA. How do I make this change?

At an iSeries command line, type FFXTOOLS. If you’re prompted with a warning, then select F8. Take option 21 – Work with DTAFXS, FastFax defaults and overrides. Now…

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Security (6)

How can I tell how many open licenses I have for the WindowFax product?

At the AS400 command line, key in the command ‘FFXSECURE’ press enter, screen page 2 will show you how many user you are licensed for.

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Tax Pack (1)

How do I upgrade to the latest Formtastic Tax-Pack version?

To upgrade to the latest version of Formtastic's Tax-Pack, please contact Quadrant Software technical support through our Customer Care Center here: http://www.quadrantsoftware.com/services-support/customer-care-center/

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Update (2)

I am spplying the 4.6.1 update and am getting a message that it is looking for the ‘Protective Storage Password’ and cannot move forward. How do I get this password?

To work around this issue, follow these steps:
1. Reset the protected storage ACLs. To do this:
a. Start Registry Editor (Regedt32.exe). …

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Version (3)

How do I determine what version of FastFax I’m running?

At an iSeries command line type FFXTOOLS (if prompted with a warning window hit F8) and take option 101. This shows the FastFax release level. On the GUI side, check…

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Viewer (1)

I’m trying to view a fax from the iSeries. I’m receiving a message reading ‘Drive not mapped or Parameter/Image for the viewer does not exist’.

There are 2 ways to view a fax.
First is the text-only viewer. To use this method, you will need to go into the user’s iSeries profile within FastFax. …

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