Can I run a job that monitors a network folder and looks for a Word document for automatic delivery?
If you purchase Development Tools with FastFax, then you have LAN/API. This development tool monitors up to 3 paths and can automatically fax / email PC documents. FastFax will…
The Email Gateway is EOL immediately. It is replaced with QuadrConnector utilizing SMTP protocol for Exchange/Notes mail servers. The replacement is at no charge with current maintenance and support.
A customer’s PC crashed. She restored it, however, now every time she attempts to open a new document, she gets the following error message: Couldn’t Open File (DBM 5663).
Go into the Formtastic GUI interface, and then access TOOLS, Download from iSeries. From here you should download product system information. This should fix the problem.
We use Formtastic to print and fax Invoices and Purchase Orders. Currently, our system operator uses the option from the Formtastic menu to start and stop the Auto Merges for these jobs. We also print Payroll Checks, so security has become an issue. We don’t want the system operators to have access to this information or Formtastic. Is there anyway we can automate this?
Formtastic has two commands available to automate the starting and stopping of the Auto Merges, ‘STARTAM’ & ‘STOPAM’. These commands can be used with a SBMJOB command or put in…
Within a form merge, is there a way to override the pre-set number of copies created for a user with a customized number of copies? One time the user may want 1 copy and another time the user may want 3 copies.
Yes. Use the MRGFRMSPL (Merge Form with Spool File) command in a CL program. From there, pass the number of copies in and load a variable that is to be…
To fix this problem you need to use the ENDJOBABN command to end.
To use ENDJOBABN do the following:
Type WRKACTJOB (find the job FFXGWOT)
Place a 5 next to the job…
I am attempting a new installation of Formtastic and getting an error stating that the library is already in the library list. This is a brand new installation so it is not in the library list.
At an iSeries command line, type DSPLIBL and hit enter. Do you see ACOM in your library list? If you do, then you will need to remove it to proceed…
After upgrading the Facsimile Support software on the iSeries, faxes which are submitted using the FSNDFAX command are not being delivered. In the FFXCONTROL joblog there are errors stating there is an error FAX0303 Spool file number * not valid. This error is for the FSNDFAX command (QFFSNDFVCP).
You will need to end the FastFax. Once it is ended you will need to rename the FSVDFAX command in the QSYS library to FSNDFAXO. Now you will need to…
On the automerge, change the value for Force Overlay Download from NO to YES. We default the automerge to NO.
Tax Pack (1)
To upgrade to the latest version of Formtastic's Tax-Pack, please contact Quadrant Software technical support through our Customer Care Center here: http://www.quadrantsoftware.com/services-support/customer-care-center/
Multifunction Printers (1)
Yes, Xerox and HP MFP integration is supported by FastFax. For more information, contact Quadrant Software technical support: http://www.quadrantsoftware.com/services-support/customer-care-center/
Outbound Fax Messages (7)
Can we search the outbound fax history to find a supplier name or fax number and avoid scrolling down past all faxes?
Yes, There are several sort options available, a function key to position to a specific fax job, as well as a filter to only show specific fax job status.
What are the advantages of QuadraConnector over any of the Legacy Email Gateway’s previously sold by Quadrant Software?
QuadraConnector utilizes the SMTP capabilities of the customer’s mail server, or SAP server, or any messaging system that has SMTP capabilities. QuadraConnector transforms rfc-compliant SMTP messages into QuadraDocV messages –…
You can modify any FastFax profile to allow that profile user to send documents for specific user(s) or all users. From a command line enter FFXMAIN and…
Installing PC fax clients doesn’t require any software CD. Use Windows Explorer on that PC to navigate to the Quadrant/FastFax/Setup32 folder on the File Server (where the FastFax software was…
I’m using FastFax API and have the eDocMail / Email Gateway. I want to send a message along with the e-mail so that it appears in the body of the e-mail. How can I accomplish this?
When sending emails, FastFax won’t send the cover sheet in the email attachment, unless the cover sheet has notes on it. If your cover sheet has notes on it,…
LAN API (2)
If you purchased Development Tools, there is a module called LAN/API. Unlike API on the iSeries where you embed fax commands in the spool file, LAN/API looks…
From the main menu FFXMAIN option 2 Fastfax User Profiles. Put a 2 on General Defaults.
Under values Outbound Fax defaults is the Default for save copy of fax.
I am attempting to send a memo. When I do this, FastFax attempts to save the job and fax. At this point i get the following error message: Not authorized to fax or invalid user. How do I fix this?
In the user profile (FFXMAIN option 2). On General page down 1 screen. Send fax for other enrolled users needs to be set to *ALL or *LIST
Each partition of your iSeries is just like having another iSeries. You will first need a licensed copy of FastFax and a security code for that partition. You…
From a command line type FFXCONFIG and [Enter]. Take Option #7 to work with Extractor templates. Take option #2 (Change) to change the template. In FastFax Extractor, tab over to…
I have loaded a licensed copy of Microsoft Office onto the FastFax processor and I will be faxing MS Word and Excel documents. How do I set the registry key values for “Image Conversions Supported”?
The registry key is used to identify document types to be faxed. FastFax uses the Microsoft software to render the image before faxing to create a sharper image. The…
I have FastFax/Enterprise along with several installed PC clients. From the PC client, I cannot see the iSeries *PUBLIC phonebook entries. All my recipient information is in the FastFax phonebooks and I need this to be available when faxing PC documents. Is there anyway this can be done?
FastFax synchronizes database information to all platforms (iSeries & file servers). Public phonebooks are the exception (personal and departmental books are synchronized, though). Public phonebooks are set up this way…
FFX Extractor (16)
Is there a way to save my orignal spoolfiles that FastFax is picking up via API commands or via Extractor?
Yes. Simply go to ffxtools menu, option 21. Work with DTAFXS, FastFax defaults and overrides; F10=Change values. For API faxes, update FXSASV to a ‘Y’; for…
First, make sure that the processor is communicating with the iSeries. At an iSeries command line, type WRKFAXPRC and hit ‘Enter’. Take option 12 to take the processor…
First, you will need to speak to your Account Manager to about licensing on the new system. We currently have a document in your Fastfax Library on moving to a…
At an iSeries command line type FFXTOOLS (if prompted with a warning window hit F8) and take option 101. This shows the FastFax release level. On the GUI side, check…
I set up a new user & now this user gets an ‘Error 75 – You are not authorized to use FastFax’ when trying to access WindowFax on the FaxBar.
Users need authorization to send faxes for themselves when using WindowFax. Access the user’s FastFax Profile under the General Defaults. In the ‘Send For Other Enrolled’ setting, verify that it…
I’m using the SNDFAX command to send faxes, and these faxes have a routing code of OTH. I would like these to say USA. How do I make this change?
At an iSeries command line, type FFXTOOLS. If you’re prompted with a warning, then select F8. Take option 21 – Work with DTAFXS, FastFax defaults and overrides. Now…
I’m using the eDocMail module & will be installing a new email server. Where do I reflect the name of the new SMTP Mail Server within FastFax?
On the FastFax Processor, you will need to click on the FFXRegistry icon on the Desktop (FastFax Tools with version 4.6.0 and higher). Now click on ‘Edit’. Scroll down…
I modified an existing form / graphic / signature. Now, whenever I use the image, the fax goes into ERC status with an error reading ‘PCL to TIF conversion failed’.
When you modify an image, you must save it as a black & white file with the resolution set at 200 dpi. Also, if this image is a landscape-formatted document,…
There are two places you should check: one for Processor and one for iSeries.
Go to FFXMAIN, Option 5 (Configuration menu), Option 1 (System defaults).
1. Processor purge. Put a…
I’m trying to view a fax from the iSeries. I’m receiving a message reading ‘Drive not mapped or Parameter/Image for the viewer does not exist’.
There are 2 ways to view a fax.
First is the text-only viewer. To use this method, you will need to go into the user’s iSeries profile within FastFax. …
I am spplying the 4.6.1 update and am getting a message that it is looking for the ‘Protective Storage Password’ and cannot move forward. How do I get this password?
To work around this issue, follow these steps:
1. Reset the protected storage ACLs. To do this:
a. Start Registry Editor (Regedt32.exe). …
We have a spool file that only prints data on the first half of the page on two separate pages. We would like to combine 2 half pages and put it on 1 Form Page. Is this possible using Formtastic?
Formtastic cannot move spool data from one page to another. We can only map spool data one page at a time to that form. However, FORMATTER (an optional…
When merging MICR checks, the user gets an error, but when I do the merge it works fine. Am I missing something?
Anyone who submits the merge command, runs the menu option to merge, or starts the Auto Merge, must have the proper authority to access those spool files.
PDF Module (2)
We print forms in large quantities. Is there anyway to archive them? Can we put them into a PC format and offload it to an optical package?
Formtastic’s “PDF Module” will put a copy of a form merge (in PDF, TIF or PCL format) to a defined UNC path. This module has index settings for GAUSS,…
No. Forms can use spool files or database files, but not both.
You can print the different text by creating a condition according to the copy number and then…
This is defined by the user profile. In Formtastic, you are not required to enroll all users. If a user is not enrolled, the *DEFAULT user is used….
FAX Command (1)
When using the FAX command on my form, how does Formtastic know when to break and create a new fax job?
When you define the FAX command and map a spool region for the fax number, recipient name, and/or company, Formtastic will break when that information changes. However, Formtastic…
Output Queues (1)
When I print invoice tags and specify new printers, I get an error that the output queue is not defined. What’s wrong?
In Formtastic, any output queue that receives a merged form must be defined in Formtastic. You define output queues using the Utilities Menu, Option #5 off the Main Menu…
I want to attach Terms and Conditions at the end of a merge and not to every page. How can this be done?
On the Forms menu, choose Option #6, ‘Work with Sets’. From there, define your form as the primary form and add the terms and conditions with form type =…
I have the Formtastic Labels module and don’t see an option for an Auto Merge. How can I have my labels merge automatically?
Labels only merge with database files, so having an automerge is not practical. An auto merge activates every 60 seconds and it would merge the same information in…
Formtastic allows you to add new fonts to a printer but will not allow you to change any existing default fonts for that printer. From the Forms main menu,…
When I’m working on a MICR check on the GUI side, I use a certain font and it looks good. When I merge and print, all the fonts are larger. Why?
When creating a document (Check, Form, or Label), you must first choose a printer model. This printer model defines the available font set. If the printer model you…
Windows Editor (2)
I am trying to import a spool file (370 characters wide) into the Formtastic Windows Editor GUI, and it truncates the data at position 256. Is there a limitation on character width?
Yes. The spool file width cannot be greater than 256 characters.
Bar Code (2)
Go into your barcode attributes and you will see that there is an option for ‘calculate check digit’. On the iSeries, it should be set to *YES. In the…