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Modernization, FoIP and Document Output Management Solutions for IBM i

On the user’s PC, go into Control Panel > Mail > Email Accounts. Under the E-mail section, select view or change existing settings (click next), and then select the mail server. Click on change and uncheck where it says ‘Used Cached Exchange Mode’. Then click on Next > Finish. You will then need to close Outlook & reopen it. The template should now be available.

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