New White Paper Authored by Quadrant Software Explores the Benefits of Going Paperless in Customer Service

TAMPA, FL (October 2007) – Quadrant Software, the industry leader and pioneer of Paperless Process Management solutions, has published a white paper titled “Paperless Customer Service: Streamlining Customer Service Processes.”

This white paper is the second in a newly launched white paper series called “Paperless Process Management in Action.” The series explores how going paperless in various departments can improve business processes while reducing operating and labor costs. The first white paper of this series focused on Accounts Payable processes.

The overhead associated with winning back or replacing lost customers due to poor service delivery is quickly established. Customer Service representatives uniquely require paperwork from many different locations/departments in order to deliver timely resolution. The roadblock preventing most companies from fully meeting customer expectations using a manual, paper based system are outlined.

One important lesson conveyed is that the service level bar has been raised as consumers have become technologically savvy and accustomed to immediate gratification. Industry statistics from Gartner Group stating that 68% of customers will switch brands because of poor service emphasize the urgency associated with meeting and exceeding their expectations. In order to do that, your company needs to be prepared to easily and quickly locate, retrieve and distribute information related to customer inquiries.

The white paper examines how paper-dependent processes can be modernized with Paperless Process Management (PPM) and illustrates through case studies how various organizations revamped business processes leveraging the System i and existing business applications to their advantage.

Finally, readers are given a methodology for evaluating technology options and fully assessing their needs to ensure their Paperless Process Management implementation is successful.

This white paper is available for immediate download by clicking here.

For details about this white paper or Paperless Process Management, contact Quadrant Software's Sales Team at sales@quadrantsoftware.com or call (508)594-2700.

About Quadrant Software
Quadrant Software, an Advanced IBM Business Partner, has over a decade of experience providing Paperless Process Management (PPM) solutions. Starting as a pioneer in fax server technology, today Quadrant Software provides enterprise-class PPM solutions to Global 2000 companies worldwide and in a variety of industries. This includes document management, electronic forms, fax servers, MICR checks, barcode labels, imaging and workflow products. Over the years, they have helped companies reduce expenses, increase productivity, and improve communication. Quadrant Software has offices in Massachusetts, Florida, and the U.K.