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home
> news & events >
press releases > new tech support center
Online Support Center Designed To Augment
Continued 24 / 7 Live Tech Support.
TAUNTON, MA (November 2004) -- Quadrant Software, the leading developer
of Electronic Document Distribution (EDD) solutions for creating, managing,
and delivering inbound / outbound business documents from the iSeries
400 enterprise, has launched a new, online technical support center to
help customers find answers to their questions quickly and easily.
This new technical support center will provide access to constantly updated
FAQs, product utilities, diagnostics, and security codes, allowing customers
to quickly solve most of their tech support questions online.
"
Our 24-hour live tech support remains one of our most popular benefits," says
Quadrant Software President Gary Langton. "Creating this online
tech support center allows our tech support team to concentrate on customers
who really need personalized service while allowing minor issues to be
fixed online."
In addition to making it easier for customers to get answers to frequently
asked questions and common problems, Quadrant Software expects that this
online tech support center will drastically increase the efficiency of
its tech support team. The Quadrant Software Tech Support Center is a
secured area available at no charge and accessible only by Quadrant Software
Customers under warranty or maintenance agreement.
Customer registration is easy and can be performed online at:
http://www.quadrantsoftware.com/customer/tech_secured/ About Quadrant Software
Quadrant Software, an IBM Business Partner, provides a suite of EDD
solutions for the iSeries enterprise and integrated enterprise. Through
EDD, companies electronically create and manage mission-critical
documents delivered via print, fax or email to reduce expenses, increase
productivity, and streamline communication. Quadrant Software’s
award-winning solutions are installed around the globe at some of
the world’s largest companies numerous vertical markets.
For more information on Quadrant Software call 1-800-258-3399 in
the US, +44 (0) 870 900 0621 in Europe. Or visit us online at: www.quadrantsoftware.com
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