Maintaining their high standards for customer service requires that they constantly streamline the management of mission-critical documents as well as the productivity of their staff. iSeries 400 faxing played a major role in all of these efforts.

Coleman Cable, Inc. is a Waukegan, IL based manufacturer of wire and cable products, servicing the electrical, electronic and automotive markets. With extensive design and production capabilities, Coleman utilizes over 1 million square feet of manufacturing space in 13 facilities throughout the United States. Coleman Cable, Inc.’s distinct advantage is its relentless commitment to quality and service, complemented by its superior technical expertise. Through acquisitions in Canada and the U.S. in 2007, they have grown to employ approximately 1200 employees.

Peruvian Connection processes approximately 1,200 orders per day between their operational facilities located in Kansas and the UK. To handle this document heavy workload, Peruvian Connection currently uses an iSeries 400 running CommercialWare detail business solutions...

In the autumn of 2000, Dufour started shopping around for an electronic form- and check-generating software package. His selection criteria included simplicity, functionality, and a high level of integration with his environment...

With over 20 years of experience, Standards of Excellence has built a customer and vendor roster that spans thousands of companies and contacts. It’s a big, complex operation that generates almost a thousand printed documents per day. To be competitive and maintain customer and vendor satisfaction, Standards of Excellence has to stay on top of its paperwork.

When the Florida State Government passed the regulation in 2006 requiring pedigrees- or a drug’s life history- to be mailed with every drug to each individual customer, the company was confronted with a substantial increase in the amount of documents and forms it had to both produce and deliver. Expert-Med faced sending out a minimum of a hundred invoices and pedigrees per day. Expert-Med needed a solution to allow the company to keep up with both Florida regulations and its own growth.

Fey uses FastFax/Ultra in conjunction with Friedman Corporation’s Frontier ERP package for faxing all vendor purchase orders and customer acknowledgements. In addition to a smooth integration with their ERP...

Adventist Health System is among the leaders in home health care. Its home health care division, Sunbelt Home Health Care, manages hospital-based and freestanding agencies and is one of the largest home health companies in the nation. They were looking for a flexible enterprise solution that would do least cost routing across their entire WAN. SSCI purchased Quadrant Software’s FastFax product to manage their fax needs late in 1997...

The Children’s Medical Center has been a FastFax user for several years. “We recently took on a new transcription product called Arrendale, which dramatically increased the number of faxes we were sending out”...

Since buying Quadrant’s integrated fax and email products in 1999, Caplugs has experienced problem-free management of their document distribution needs. Caplugs integrated FastFax with ERP applications that include purchasing, credit and collections, invoices, order acknowledgements...

Spread across several facilities are roughly 200 users supported by an iSeries 400 running Infor XA ERP for iSeries. Like so many companies that now have full Paperless Process Management(PPM)...

Like many MAPICS-based manufacturing companies, Metal Technology Solutions also runs a document-heavy operations with five plants sending 150-200 mission critical documents per day. In early summer 2003, the Director of Information Technology was approached by a group of frustrated users who needed a better way to deliver important business documents...

Wanting to reduce its use of paper—primarily faxed orders and some accounts payable documents—it decided to find a paper bypass solution that would easily integrate both into its existing workflow and with JD Edwards World. That solution, after a relatively short search, came in the form of Quadrant Software’s collection of paperless process management solutions, including IntelliChief, FastFax and Formtastic. With those applications now up and running, Sperian has a filing-cabinet-free customer-care department.

Vulcan Information Packaging, the nation’s largest manufacturer of custom information packaging, was searching for a software package to ease the burden that a manual fax machine was putting on their accounting staff.

In early 1997, in an effort to streamline its purchasing department, FNSBSD took three different automated fax products on a trial basis. Sherman Willett, systems specialist at FNSBSD, explains the results of the trail...

The autumn of 2000 found Dean Foods’ Southwest Region seeking an automated fax and forms solution with the muscle to handle a weekly workload of 100 invoices, 200 sales order acknowledgements, and 30 purchase orders being produced by their J.D. Edwards World (now PeopleSoft World) software.

At Wolff Brothers Supply in Medina, OH,the stand-alone manual fax machine was much like the electric typewriter - it was great in its day and could still perform the tasks for which it was designed. But in today’s business environment, it was no longer practical...

According to Colon, document delivery using manual fax machines wasn’t going much better. “The way we were doing it wasn’t working. Half the time customers were saying they weren’t getting their faxes. A fax machine doesn’t tell us when a customer doesn’t get a fax.” The company then acquired Quadrant Software’s Formtastic Fusion5 forms software as well as the PRMS Integration Module...

Waterbury Companies, based in Waterbury, Connecticut, now uses FastFax/Enterprise and FastFax E-Mail Gateways from Quadrant Software to fax and e-mail documents directly and automatically from enterprise resource planning applications and other business applications. The program runs on an IBM System i with IBM Lotus Domino and IBM DB2 Universal Database.

On the PC side, the Riverside Resort uses FastFax for general correspondence and faxing documents that are in Microsoft® Word and Excel. Meanwhile on the iSeries 400, FastFax seamlessly integrates with Stratton Warren...

Find out how Smith & Wesson, one of the leading gun manufactures in the world, used Quadrant Software’s paperless solution to save time during order processing, invoicing and auditing.

Faced with mounting costs for delivering documents via fax and using pre-printed forms, Rexair decided to invest in a Paperless Process Management solution that would automate the document distribution tasks and streamline their processes.

Bowman faxes approximately 115 purchase orders per week, about 500 invoices per month and most general correspondence through FastFax.

Network Services Company uses FastFax to fax a number of different documents from a number of different applications. “Our credit representatives fax out credit letters to customers on a daily basis. Our service representatives fax out purchase orders and order acknowledgments daily to two different warehouses....