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Timely Customization

Drop-ship documents help Kohl’s and Citizen maintain customer relationships

STORES, Len Lewis

N early 50 years ago, The Rolling Stones had a hit with “Time is on My Side.” That sentiment¬†seems to be the essence of the relationship between Citizen Watch Company and Kohl’s.

Like most major retailers and vendors these days, both want to retain a close relationship with consumers. But they also want to maintain their individual identities while continuing to minimize the cost of online sales, inventory and order fulfillment.

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