Drop-ship documents help Kohl’s and Citizen maintain customer relationships
STORES, Len Lewis
N early 50 years ago, The Rolling Stones had a hit with “Time is on My Side.” That sentiment seems to be the essence of the relationship between Citizen Watch Company and Kohl’s.
Like most major retailers and vendors these days, both want to retain a close relationship with consumers. But they also want to maintain their individual identities while continuing to minimize the cost of online sales, inventory and order fulfillment.