Last weekend Hurricane Irene struck our area with brute force. Trees down, power is out, and a lot of cleanup is ahead of us, but thankfully our office in Mansfield, MA was spared. My house… not so much. My family and I are going on day 5 without power or water. I wish I took the storm more seriously or listened to the advice like ‘have a well… fill your tubs with water.’
We actually have many employees still without power. I’ve mentioned it before, but I have to say again how great everyone here at Quadrant Software is. The company and my co-workers have shown their compassion for the inconvenience this storm has caused in more ways than I could ever expect. With two children under three, it hasn’t been easy, but it certainly could have been worse.
I sit here at work, happy to have the internet at my fingertips, thinking about what my workday would be like if we had no power in the office. How would orders be processed? How would replacement boxes be sent? How would tech support calls be answered?
Come to find out, we have a business continuity plan in place. We’re prepared for power outages. Do you have a plan in place should a natural disaster occur? What day-to-day business processes have to continue regardless of what’s happening around you?
I wasn’t aware until the power outage that we need power to operate our well. It’s almost comical how little we know about something we depend on so much. Oftentimes our customers are faced with a similar scenario. Employees come and go and somewhere along the line the details about what the product is used for is lost. ‘It just works’ is something we hear often. It has come up many times in the past, whether it’s from a natural disaster or through a change within their network, when a customer discovers how critical FastFax or Formtastic is to them and their business.
Do you depend on Quadrant Software solutions for the creation or delivery of your mission critical documents? Do you know the ins and outs about how it works? Maybe there’s something that you wish it could do that is already available to you. Or maybe you depend on it more than you think. I encourage you to use your Account Rep and our support team as resources. We want to know how you use our product and we want to help you utilize it to its fullest potential.
How can we help?