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The only thing constant is change

The Only Thing Constant is Change

Quadrant Software is going through changes, changes that we are all very excited about.  For those who have worked with us in the past, we hope that you have felt our genuine pride in our products and our dedication to providing our customers with top-notch support for our solutions.  This is the formula for our success, and in my opinion the biggest reason why we have been in business for over 20 years.  We would not be the successful company that we are today if it weren’t for you – our customers.  In today’s world, you have to be the real deal and a step above everyone else in order to achieve, and our number one goal is to provide the highest level of customer support and quality in the solutions that we provide.

Product Planning Committee:

The Product Planning Committee within our company helps define a strategic roadmap of where we are going with our products.  We meet weekly, and are currently working through a list of entries that we have stored in one of internal systems.   Our goal for this committee is to feel the pulse of what our customers need, what we can provide, and what direction makes the most business sense for us to take.  We are reaching out companywide for ideas and suggestions, and in 2011 you -our customers- are going to be a part of this as well.  We will be creating customer forums, customer outreach programs, and HIGHLY encourage you to tell us what you want and what you need.  We realize that it’s impossible to be everything to everybody, but we also realize that we CAN and MUST be the best at whatever direction we decide to take.

Please Be a Part of our Planning:

I cannot encourage you enough to contact us with your ideas and needs.  Take a look at our solutions and offerings, and tell us how we can make your job easier with our products.   Our goal in 2011 is to create a roadmap that extends over the next several years of exactly where we are going.  To have the right plan in place is paramount to our success, and we encourage you to provide us with ideas and suggestions.   Whether you mention it on the phone, or send us an email, or respond through – we will make sure that your idea gets looked at and considered.

I’d like to thank everyone for your continued support throughout the years, and look forward to continuing to provide the best level of service and products for many years to come.   Our products are a lot of fun to work on, and the group at Quadrant Software is made up of honest, hard-working, quality people, all under the same roof in Mansfield, Massachusetts.   Please let us know what we can do for you – and let’s do something together.

Dave Fiorillo
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